Refund and Returns Policy
Refund and Return Policy
Refund Eligibility:
We offer refunds when the wrong book is shipped or if the book is damaged during delivery.
Return Eligibility:
We accept returns when delivered books don’t match the customer’s order or arrive damaged. Photo proof of damage may be requested.
Important Terms:
- The refund and return period is 30 days from the purchase date.
- Items must be unused, in original condition, and packaging.
- Exemptions include perishables, intimate/sanitary goods, hazardous materials, and downloadable products.
- Partial refunds granted for used books, opened media, items not in original condition, or returned after 30 days.
Refunds:
Upon return inspection, approved refunds are processed to your original payment method within specific days.
Late Refunds:
If refund delays occur, check your account and contact your bank or credit card company.
Sale Items:
Regular priced items are refundable; sale items are not.
Exchanges:
Defective/damaged items are replaced. Email us for exchanges; items should be sent to the provided address.
Gifts:
Gift returns receive a gift credit; non-gift returns get refunded.
Shipping Returns:
Return items to the specified address; shipping costs are non-refundable. You’re responsible for return shipping fees.
Security Measures:
Consider trackable shipping for valuable returns or purchase shipping insurance. We don’t guarantee item receipt.
Need Assistance?
Contact us at [email protected] for refund and return inquiries.